1. Categories of Information We Collect.

(a) Koala Insulation Franchisor, LLC is the owner and operator of this website as well as the owner of Koala Insulation trademarks and associated identifiers. Koala Insulation Franchisor, LLC does not operate any insulation businesses. All insulation services are provided by independently owned and operated licensees or franchisees of the Koala Insulation brand under agreements governing such licenses and/or franchises. All information collected will be retained by Koala Insulation Franchisor, LLC and passed on to the appropriate franchisee or licensee or related company (collectively, “Affiliate”). Information provided to Affiliates may also be provided to Koala Insulation Franchisor, LLC and will be retained in accordance with this policy and applicable law.

(b) Information You Provide to Us. When you place an order, open an account, request a quote, participate in a questionnaire, communicate with customer service or send us an email, you provide us with information that we collect. Such information may include your name, address, phone number, credit card information, home or building information and purchase history.

(c) Other Information We Receive and Store. We also receive information from you as a result of your visiting our site, interacting with our webpage or its links, sending us emails including your IP address, your home or building data, your email address, your browser type and version, your operating system and platform, your purchase history, products you view, products you search for, length of visits to pages and other browser interaction information.

(d) All information provided by you to Koala Insulation or any Affiliate is the property of the receiving party and/or Koala Insulation as governed by agreements between the Affiliate and Koala Insulation. Once you voluntarily provide information to us, we may retain it indefinitely and use it in the course of our business.

2. Use and Disclosure of Information We Collect.

(a) Use and Disclosure of Information. We will use and disclose your information as follows: (1) to permit you to review information online; (2) to analyze your needs and eligibility for certain products or services that we or our affiliates may offer; (3) to solicit you or subsequent owners of your building or home for these services; (4) to ensure a high quality customer experience; (5) to assist you with your requested services; (6) to confirm and ship your orders or schedule your estimate or install; (7) to follow up to make sure such orders are fulfilled; (8) if, in the course of placing an order and/or requesting information, you opt to receive occasional emails from us notifying you of special offers, we will use such information to notify you of such offers; (9) if, in the course of placing an order and/or entering a contest, you opt to receive occasional emails from third parties to whom we provide your information, we will disclose such information to such third parties; (10) to protect the rights and safety of us, our shareholders, members, officers, employees and customers; (11) at our option, to notify you of any changes to this Privacy Policy or our other terms and conditions of this website (you are bound by the terms of any changes we post to our website whether or not we notify you by email) and (12) as otherwise required by law. We disclose your information to third parties only as reasonably required to fulfill your orders and collect sums due us (such as to shippers and credit card processors), to protect the rights and safety of us, our shareholders, members, employees and customers (such as to legal representatives and law enforcement), as you expressly permit, and as required by law (such as the result of a court subpoena). We may transfer your information in the event of the sale of substantially all of the assets of our business to a third-party or in the event of a merger, consolidation or acquisition. However, in such event, any acquirer will be subject to the provisions of our commitments to you.

3. Do Not Track.

We do not monitor, recognize, or respond to any opt-out or do not track mechanisms, including general web browser “Do Not Track” settings and/or signals. Further, we do not authorize third parties to collect any personally identifiable information about individuals who visit our site without separate consent.

4. Notification of Changes.

(a) Notification of Changes. Any changes in our Privacy Policy will be posted to this website and will become effective as of the date of posting with respect to information we then collect in the future, but will not be changed with respect to information that we have then already collected. It is and will be your responsibility to review our Privacy Policy from time to time to make sure you are aware of any changes.

5. Effective Date.

(a) Effective Date. This Privacy Policy is effective with respect to all data that we have collected since the date we started collecting data, which was January 1, 2019.

6. Questions.

(a) Questions. If you have any questions about our Privacy Policy, feel free to contact us by sending a letter to: Koala Insulation ATTN: Privacy Manager, 445 West Drive, Melbourne, FL 32904.

7. Limitation of Liability and Choice of Venue.

Under no circumstances shall the liability of any user associated with this website exceed the amount the user has paid to the website owner. Any dispute arising out of or relating to this policy or any use or viewing of this website shall be brought through arbitration in Brevard County, Florida. In the event that this agreement to arbitrate is not upheld, any court proceedings shall be in Brevard County Florida and each user irrevocably consents and waives any objections including without limitation objections to this venue for forum non conveniens, in the courts having jurisdiction over Brevard County Florida.

8. Information Use

We use the collected information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

To Communicate with You: We use your contact information to respond to your inquiries, provide legal services, send administrative information, and keep you informed about your case or our services.

Marketing and Promotional Communications: With your consent, we may use your information to send you updates, newsletters, or marketing communications via email, phone, or text message. You can opt out of receiving these communications at any time by following the instructions provided in the communication or contacting us directly.

Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal obligations, including responding to subpoenas, court orders, or legal requests.

9. Security

We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

10. Cookies

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

11. Sharing

We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third party marketing purposes. We may share your information in the following circumstances:

Service Providers: We may share your information with our service providers who perform services on our behalf, such as marketing, customer services, or technical support. These service providers are contractually obligated to protect your information and use it only for services they provide.

Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our users or others.

We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company

Protect and defend the rights or property of our Website and related properties

Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Please keep in mind that whenever you voluntarily disclose personal information online – for example through e-mail, discussion boards, or elsewhere – that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.

Ultimately, you are solely responsible for maintaining the secrecy of your personal information. Please be careful and responsible whenever you are online.

12. Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

You are not required to consent to receiving text messages from Koala Insulation. By providing your phone number and opting in, you consent to receive text messages from Koala Insulation regarding your inquiry, our services, or related legal matters. Message and data rates may apply. You can opt out of receiving text messages at any time by replying “STOP” to any text message you receive from us. Please note that opting out may limit our ability to communicate with you regarding your case or services.

Opting Out: You may opt out of receiving marketing communications from us by following the instructions in those communications or contacting us directly. If you opt out, we may still send you non-promotional communications related to your legal services or our ongoing business relationship.

Access and Update Information: You have the right to access, update, or correct your personal information. To do so, please contact us using the information provided below.

13. Email and Data Collection

By using our website and services, you consent to the collection, processing, and storage of SMS and email data as described in this privacy policy. We may collect SMS and email data for various purposes, including but not limited to:

Communication: We may use SMS and email to communicate with users regarding account-related information, updates, announcements, and other relevant notifications.

Service Delivery: SMS and email data may be collected to facilitate the delivery of our services, including account verification, password resets, transactional messages, and customer support.

Marketing: With your explicit consent, we may use SMS and email to send promotional offers, newsletters, marketing campaigns, and other communications about our products or services. You have the option to opt-out of marketing communications at any time.

Analytics: We may collect SMS and email data for analytical purposes to understand user behavior, improve our services, and personalize user experiences.

We are committed to protecting the privacy and security of your SMS and email data. We do not share SMS and email data outside of our organization, except where required by law or as necessary to provide the services requested by the user. Your SMS and email data is treated confidentially and securely, and we employ industry-standard measures to prevent unauthorized access, misuse, or alteration.

14. SMS Data Handling

We understand the importance of safeguarding the privacy of our users, including the data transmitted through SMS services. We are committed to ensuring that any SMS data collected through our website or services remains secure and confidential. Therefore, we do not share any SMS data outside of our organization, except where required by law or as necessary to provide the services requested by the user.

Any SMS data collected is solely used for the purpose of delivering our services, improving user experience, and enhancing the functionality of our platform. We do not sell, rent, or disclose SMS data to third parties for marketing or any other purposes without explicit consent from the user. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. By providing your phone number for SMS services, you will receive updates regarding your service for Koala Insulation, including but not limited to, appointment confirmations, proposals, invoices and general communications.

2. You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to your local OLP team.

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for messages sent to you from us and to us from you. You will receive text messages as often as needed. For questions about your text plan or data plan, contact your wireless provider.

For privacy-related inquiries, please refer to our privacy policy on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via mail Attn: Privacy Officer, 445 West Drive, Melbourne, FL 32904