Why Koala of Tallahassee
Discover why our customers love working with us and how we can make a difference for you!
Only Solid Results With
Koala Insulation
Only Solid Results With
Koala
Insulation
When you choose Koala Insulation, you’re choosing proven quality and results. Here’s how we deliver on our promises:
We prioritize our customers with a focus on providing excellent support and personalized service for every project. With over 13,000 positive reviews, we are dedicated to ensuring a customer-friendly, stress-free and cost efficient experience for every customer.
With over 67,000 insulation jobs completed nationwide, we bring a wealth of experience and skill. Our team uses the latest techniques to ensure effective and reliable custom solutions to fit your needs.
We value your time and comfort, offering efficient services while treating your home with care. We promise to leave your space in better condition than we found it.
As a locally-owned business, we’re dedicated to serving our community with top-quality services and a friendly, personal touch.
Your Satisfaction is Our Top Priority
We contracted them to insulate a 160 square foot structure with 2x4 framing and were told they would put 3" of closed cell foam in. We were given a very reasonable quote and set a date for install within a month.
Three guys came out to do the work. Two sat in the truck all day complaining at the trainee to hurry up. The trainee refused to wear an air conditioned suit on a 90° June day, meaning he was severely overheated throughout the whole afternoon.
We paid for the job prior to completion and when we went to inspect the work, some areas had not been sprayed at all. We asked for touch-ups and pointed out our concerns. The trainee got right back to work but they didn't put the cellophane back up so all our outlets, light switches, exposed beams, window screens, open pipes, light fixtures, you name it got over spray on them.
We repeated the inspection process two more times. The third inspection occured after sunset so we were unable to see that many areas on the ceiling had less than 1/2" of spray foam. The trainee promised to come back tomorrow to finish up, and true to his word, he did come back.
He came back alone with some cans of spray foam and proceeded to work on removing the vast quantities of over spray. He spent the whole day working in the building, with his large knife cutting into Ethernet cables and cutting chunks out of wooden window casings. The following day his supervisors (the business owners) came out to assist and the three of them spent all day with brillo pads to dull our glossy switches and outlets, insult us for making poor choices, and treat us like children when we asked for another truck to come out and provide the 3" of foam we were promised, stating "we can probably give you $10 for a couple of cans of spray foam"
We worked with corporate, who repeatedly ghosted us, only heard from the franchise one time, when they offered us a 25% refund to attempt to get us to leave them alone, and waited months before performing any ameliorative work on the project ourselves. We eventually spent another 75% of the project cost to complete the insulation job with home kits and despite asking for warranty work, satisfaction guarantee, refund, etc, never got anywhere with the company. We have an open case with BBB which the franchise is ignoring.
We attempted hiring an attorney, who made some small progress with the franchise, but according to him, corporate made it clear that if we pursued legal action, a countersuit was not unlikely and we were going to be made to suffer under the weight of the company's resources, pressuring us to stop pursuing any legal recourse before we lost more money than the original job already cost us.
We have spent nearly a year and a half trimming back overfilled cavities, taking brillo pads to PEX pipes before fitting them, re-wiring Ethernet jacks, sanding off over spray and knife marks from exposed woods, and generally bringing the space back to a build able state following the chaos caused by Koala.
I am certain this company has the capacity to perform quality work but I would strongly discourage anyone from doing business with them, simply on the merit of their business attitude that customers are simply walking wallets and otherwise a nuisance to them.
Photos of exposed plywood, over spray, underfilled cavities, etc attached.
Why
Insulation?
Why
Insulation?
Insulation does more than just save energy. Here’s why proper insulation is a smart choice for any home or business:
Customers often see up to a 30% reduction in energy bills* thanks to our efficient insulation solutions like batt insulation and spray foam insulation.
Our clients report a significant improvement in indoor comfort, with more consistent temperatures and fewer drafts, especially with air sealingand crawl space insulation.
Proper insulation not only cuts down on energy costs, but can also increase your property’s resale value.
We use high-quality materials and professional installation techniques that ensure your insulation performs well for years.
Our streamlined process helps us complete projects efficiently, minimizing disruption to your daily life.
Most of our clients express high satisfaction with our services, thanks to our commitment to delivering quality and care.
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