Koala Insulation of South Charlotte Reviews
See what our happy customers have to say about their experience
with Koala Insulation. Our commitment to quality and customer
satisfaction shines through in every project, and we’re proud to
share the stories of homeowners and businesses who’ve trusted us
to improve their spaces.
Real Reviews from South Charlotte Customers
Kevin Gehl
13:18 22 Feb 23
Had called Koala to have whole house insulated. James came out and sent me the proposal for the job with in a few days. Impressed with that. We agreed on the price increase since the first proposal had expired due to my scheduling delays. I returned the the email excepting their contract and never heard back from them. Had followed up with phone call but still no response.
Sarah Moore
00:45 25 Oct 21
Hello! I had a family member who went through this company, paid a ridiculous amount to have her brand new home insulated with spray foamed only to have EVERY DOOR AND WINDOW AS WELL AS 2 DRESSERS RUINED, by the negligence of this company and it’s employees! Sense this has happened they’ve admitted their mistake but refuse to do anything to rectify the situation & claim she must sue the FORMER employee. So, to koala I say this is an amazing example you’re setting for future customer base! If you fired said employee I’m sure it was for this reason exactly and yet you’re going to keep your name attached to something someone who was representing you MESSED UP ROYALLY. Customer service is awful, whatever you do DO NOT HIRE THIS COMPANY. YOU PAY AN INSANE AMOUNT AND HAVE YOUR BRAND NEW THINGS RUINED BECAUSE EMPLOYEES ARE TOO LAZY TO TAKE PROPER PRECAUTIONS TO PROTECT YOUR HOME.
!!!! EDIT !!! it seems as if my mothers review will not show for whatever reason so here is her ORIGINAL review(in the photos) for the response from the owner, her information is attached in the new photos added. Name is Lacey Castro. “Intentional besmirching” no it’s a truthful review. If you don’t want negative reviews don’t do shoddy work for someone who works incredibly hard for their money only to have your company not only ruin her personal items but do an awful job at a payed for service.
!!!! EDIT !!! it seems as if my mothers review will not show for whatever reason so here is her ORIGINAL review(in the photos) for the response from the owner, her information is attached in the new photos added. Name is Lacey Castro. “Intentional besmirching” no it’s a truthful review. If you don’t want negative reviews don’t do shoddy work for someone who works incredibly hard for their money only to have your company not only ruin her personal items but do an awful job at a payed for service.
Chihiro Hyland
20:49 21 Apr 21
The entire experience with Koala Insulation was professional and enjoyable. Rick was attentive and responsive. James, who installed the insulation, was professional, polite, and talented at his skill. The price was fair. And the service was prompt and efficient. We recommend Koala enthusiastically and without reservation.
Mary Cristini
17:37 08 Mar 21
Koala's team is top notch ! Spray foaming my attic will be by far my best return on investment - I have already noticed a difference in my heating bill ! I would recommend to everyone - whether you will be living in your home long term and reaping all the benefits or as a sales point for the future buyer of your home !
Ashley Ritter
16:41 26 Jan 21
Koala is a family owned business with a focus on the customer experience. They will strive to meet your expectations and improve your home’s efficiency!
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