Koala Insulation of Greater Baltimore Area Reviews
See what our happy customers have to say about their experience
with Koala Insulation. Our commitment to quality and customer
satisfaction shines through in every project, and we’re proud to
share the stories of homeowners and businesses who’ve trusted us
to improve their spaces.
Real Reviews from Greater Baltimore Area Customers
Ashley Weber
00:57 16 Jun 26
We got some insulation removed and installed by Koala, along with a few other things BGE inspection came back with saying was not up to code. We had the BGE inspection from a different company and Koala easily applied all the rebates we were going to get. They were friendly, even getting our dog back after she escaped the house through an open door, and showed me pictures of all their work when they were done (they even gave a couple more inches of insulation than we paid for :) ). We did have one small hiccup in that they didn't inspect the ceilings before leaving and there were holes/cracks, but they responded immediately, took full responsibility, and came out the next day to fix it.
David Nichols
20:32 19 May 26
Koala did a great job with our insulation. The two gentlemen that installed were very considerate and explained any questions we had. Also the sales person was great as he took his time as well and explained everything. We had two other estimates and those companies spent no time and we could tell they just wanted the job fast etc. etc. We would recommend Koala to anyone that needed a insulation.
Sharon Nichols
15:22 19 May 26
Koala lnsulation did a great job. We are very happy with the 2 gentlemen that did all the work. Very efficient and patient answering our questions. We recommend this company for any insulation work. Also the sales person was great. We had 2 other estimates and they spent no time with our issues. The Koala gentleman really spent time, answered quetions, and was very thorough. Five stars.
MELKAM A
16:34 20 Apr 26
Koala insulation did my house Attic insulation upgrade. They are one of the best companies in the area. The first person ( Rayon Williams) came to evaluate the whole house insulation and recommend how and what to do. He gave me his price estimate. It Seems little bit excessive but, the way explained how they do makes me to decide to go with Koala insulation. Also, scheduling for the job was easy. Rayon is one of the best, friendly and respectful person. On April 7, 2 people came to do the job. They really did a great job.
Ashlee Lane
00:49 15 Jul 25
I used Koala Insulation of the Greater Baltimore Area for attic insulation and fan installation. The process started out great. My sales representative, Jeffrey L., was excellent at explaining my attic’s insulation and ventilation needs. He took the time to go over insulation types and important factors I hadn’t considered, like air sealing and clearing the soffits. I received a quote the same day, and I ultimately chose this company because of their fair pricing, positive reviews, and the professional initial communication.
However, the project didn’t go as smoothly as promised. I was originally told the job (removing and installing insulation in a 2,000 sq ft attic plus installing two fans) would take one day. When scheduling, the owner, Ryan, advised it could be two days, possibly a half day more, which was understandable.
The crew on day one was polite and kept the workspace clean, laying down protective plastic. On day two, I asked the new crew if they’d finish that day, including the fans, and they assured me they would. Unfortunately, that didn’t happen.
On day three, the crew continued the insulation work, but the fans were still not installed. The supervisor, Jasper, came at the end of the day to tell me they needed a longer ladder and would have to return a fourth day. I was extremely frustrated, especially since the home measurements could have been noted during the initial sales visit or earlier in the project. Being stuck at home multiple days with a toddler and having to keep rescheduling appointments was very disruptive.
Additionally, I noticed several areas on my staircase where the friction from the hose caused wall paint to chip and flake away, which required me to do touch-up painting afterward. I’d recommend that future customers make sure all surfaces where hoses might come into contact are covered with plastic for protection.
Jasper said he’d speak with the owner about possible discount for the delay and get me scheduled ASAP for the fan installation. However, “as soon as possible” turned out to be a full seven days later. The crew who finally installed the fans did a fantastic job, but I never received any follow-up from either Jasper or Ryan about the delay or the inconvenience it caused.
Overall, Koala Insulation did quality work, and the crews were courteous and professional on-site. But the project took significantly longer than promised due to poor planning and communication, and the lack of follow-up or accountability left me disappointed. Because of these issues, I’m giving this company 3 out of 5 stars. I hope sharing my experience helps others make an informed decision.
However, the project didn’t go as smoothly as promised. I was originally told the job (removing and installing insulation in a 2,000 sq ft attic plus installing two fans) would take one day. When scheduling, the owner, Ryan, advised it could be two days, possibly a half day more, which was understandable.
The crew on day one was polite and kept the workspace clean, laying down protective plastic. On day two, I asked the new crew if they’d finish that day, including the fans, and they assured me they would. Unfortunately, that didn’t happen.
On day three, the crew continued the insulation work, but the fans were still not installed. The supervisor, Jasper, came at the end of the day to tell me they needed a longer ladder and would have to return a fourth day. I was extremely frustrated, especially since the home measurements could have been noted during the initial sales visit or earlier in the project. Being stuck at home multiple days with a toddler and having to keep rescheduling appointments was very disruptive.
Additionally, I noticed several areas on my staircase where the friction from the hose caused wall paint to chip and flake away, which required me to do touch-up painting afterward. I’d recommend that future customers make sure all surfaces where hoses might come into contact are covered with plastic for protection.
Jasper said he’d speak with the owner about possible discount for the delay and get me scheduled ASAP for the fan installation. However, “as soon as possible” turned out to be a full seven days later. The crew who finally installed the fans did a fantastic job, but I never received any follow-up from either Jasper or Ryan about the delay or the inconvenience it caused.
Overall, Koala Insulation did quality work, and the crews were courteous and professional on-site. But the project took significantly longer than promised due to poor planning and communication, and the lack of follow-up or accountability left me disappointed. Because of these issues, I’m giving this company 3 out of 5 stars. I hope sharing my experience helps others make an informed decision.
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