Koala Insulation of Pearland Reviews
See what our happy customers have to say about their experience
with Koala Insulation. Our commitment to quality and customer
satisfaction shines through in every project, and we’re proud to
share the stories of homeowners and businesses who’ve trusted us
to improve their spaces.
Real Reviews from Pearland Customers
Arthur Bailey
15:14 18 Aug 26
I recently hired this team to upgrade my attic insulation, and I am very happy with the results. Beginning with the initial inspection, they were highly professional and worked with me to come up with a balanced solution to address my needs without overselling unnecessary extras.
The installation crew arrived on time, worked efficiently, and was careful to protect the floors and furniture. Their ‘housekeeping’ was noteworthy throughout the duration of the job, and they left the work area clean when they finished.
Spending hours making repairs and installing insulation in a hot, dusty attic is hard work, but they handled the job well. They were even receptive to me ‘peeking’ over their shoulders to provide some real-time ‘cold eyes’ feedback as they worked.
While it is still too early to determine the extent of the energy savings, the immediate comfort in my home is noticeable. Based on their professionalism, excellent customer service, and hard work, I highly recommend them!
The installation crew arrived on time, worked efficiently, and was careful to protect the floors and furniture. Their ‘housekeeping’ was noteworthy throughout the duration of the job, and they left the work area clean when they finished.
Spending hours making repairs and installing insulation in a hot, dusty attic is hard work, but they handled the job well. They were even receptive to me ‘peeking’ over their shoulders to provide some real-time ‘cold eyes’ feedback as they worked.
While it is still too early to determine the extent of the energy savings, the immediate comfort in my home is noticeable. Based on their professionalism, excellent customer service, and hard work, I highly recommend them!
Tim Bradberry
00:48 30 Jul 26
These guys worked very hard in a hot stinky attic, that raccoons and bats had gotten inside of for years. They removed all the old insulation , sanitized and deodorized, then put in new insulation. All in 4 hours. They did a great job as far as I can see, my old but ain’t crawling to inspect the rest of the attic. lol I’m very happy with the job and the price.
Jack Novelli
02:36 25 Jul 26
I rarely leave negative reviews, but after this experience I feel it's important to share mine.
I was told and quoted that this project would take approximately a day and a half, rounding to two days, scheduled for Monday and Tuesday. Unfortunately, that timeline was never close to being met.
Throughout the project, I was repeatedly given specific arrival times and completion expectations that never materialized. I was told crews would arrive at 8:00 AM, then 10:00 PM, then 8:00 AM again, then after 12:00 PM, then again around 10:00 PM. Those times repeatedly came and went without work being performed or meaningful updates explaining what had changed. Instead of receiving proactive communication, I constantly had to reach out myself just to find out if anyone was actually coming.
Because of the uncertainty, I had to repeatedly take time away from my own work to check on the warehouse, only to arrive and find no work being performed and no clear communication regarding when the project would actually continue or be completed. The delays affected other contractors, my business schedule, and my ability to get the facility operational.
The biggest disappointment throughout the entire project was Ryan's communication and project management. Schedules changed repeatedly with little notice, updates were inconsistent, and I never felt like the project was being actively managed. At no point did Ryan come to the site to inspect the project or communicate in a way that gave me confidence everything was under control.
Eventually, a third installation team led by Jonathan (an entirely different company not owned by Koala) became involved. Jonathan was by far the most communicative person I dealt with throughout the project. If I had the name of his company, I would suggest going with his and never choose Koala. He stayed on site to make sure the work was completed and ultimately had to bring in an entirely different crew after the previous team encountered serious safety issues, including an injury that halted progress. Jonathan's professionalism and communication stood in sharp contrast to the overall project management I experienced.
Once the installation was finished, the warehouse still required extensive cleanup before I could resume business operations. Because of the earlier delays, I spent hours cleaning my 3,000-square-foot warehouse in the Houston summer heat without air conditioning so I could get my business operational again after having it halted for an entire week.
While I was physically sweeping insulation, moving equipment, and trying to get the warehouse back into working order, I was repeatedly contacted about immediate payment. I explained multiple times that I was actively cleaning and simply needed time to get back to my computer. There was even confusion over the invoice itself, requiring additional messages before I finally received the correct payment link. Despite everything, I paid the invoice in full as soon as I was able, but will be talking to counsel to look at these services.
The finished spray foam itself appears satisfactory, but good workmanship does not excuse poor communication, missed commitments, or inadequate project management. Nearly every frustration I experienced could have been avoided with honest updates, realistic scheduling, and proactive communication.
Based on my experience, I cannot recommend Koala Insulation under Ryan's management. If communication, scheduling, and accountability are important to your project, I would strongly encourage you to consider those factors before hiring this company.
I was told and quoted that this project would take approximately a day and a half, rounding to two days, scheduled for Monday and Tuesday. Unfortunately, that timeline was never close to being met.
Throughout the project, I was repeatedly given specific arrival times and completion expectations that never materialized. I was told crews would arrive at 8:00 AM, then 10:00 PM, then 8:00 AM again, then after 12:00 PM, then again around 10:00 PM. Those times repeatedly came and went without work being performed or meaningful updates explaining what had changed. Instead of receiving proactive communication, I constantly had to reach out myself just to find out if anyone was actually coming.
Because of the uncertainty, I had to repeatedly take time away from my own work to check on the warehouse, only to arrive and find no work being performed and no clear communication regarding when the project would actually continue or be completed. The delays affected other contractors, my business schedule, and my ability to get the facility operational.
The biggest disappointment throughout the entire project was Ryan's communication and project management. Schedules changed repeatedly with little notice, updates were inconsistent, and I never felt like the project was being actively managed. At no point did Ryan come to the site to inspect the project or communicate in a way that gave me confidence everything was under control.
Eventually, a third installation team led by Jonathan (an entirely different company not owned by Koala) became involved. Jonathan was by far the most communicative person I dealt with throughout the project. If I had the name of his company, I would suggest going with his and never choose Koala. He stayed on site to make sure the work was completed and ultimately had to bring in an entirely different crew after the previous team encountered serious safety issues, including an injury that halted progress. Jonathan's professionalism and communication stood in sharp contrast to the overall project management I experienced.
Once the installation was finished, the warehouse still required extensive cleanup before I could resume business operations. Because of the earlier delays, I spent hours cleaning my 3,000-square-foot warehouse in the Houston summer heat without air conditioning so I could get my business operational again after having it halted for an entire week.
While I was physically sweeping insulation, moving equipment, and trying to get the warehouse back into working order, I was repeatedly contacted about immediate payment. I explained multiple times that I was actively cleaning and simply needed time to get back to my computer. There was even confusion over the invoice itself, requiring additional messages before I finally received the correct payment link. Despite everything, I paid the invoice in full as soon as I was able, but will be talking to counsel to look at these services.
The finished spray foam itself appears satisfactory, but good workmanship does not excuse poor communication, missed commitments, or inadequate project management. Nearly every frustration I experienced could have been avoided with honest updates, realistic scheduling, and proactive communication.
Based on my experience, I cannot recommend Koala Insulation under Ryan's management. If communication, scheduling, and accountability are important to your project, I would strongly encourage you to consider those factors before hiring this company.
Ray Koon
14:26 25 Mar 26
Not really happy with insulation of attic.. Baffles were not installed all the way between rafters as they should have been. So now there's probably fiberglass insulation down in the soffet blocking air flow. The baffles they installed only go about half way across not all the way from rafter to rafter. See the difference in the pic. Cost was very good but quality of workmanship not so much.
Zachary Ward
21:35 03 Jul 25
I had a fantastic experience with Koala Insulation! The crew—Daniel Martinez, Jonathan Perez, David Esquivel Martinez, and Rolando Cervantes—was professional, prompt, and respectful throughout the entire job.
They removed my old insulation, air sealed the entire attic, and installed new insulation with great attention to detail. I really appreciated that they let me inspect each phase of the work—they clearly take pride in doing things the right way.
Highly recommend this team if you want quality, honest work done in your attic!
They removed my old insulation, air sealed the entire attic, and installed new insulation with great attention to detail. I really appreciated that they let me inspect each phase of the work—they clearly take pride in doing things the right way.
Highly recommend this team if you want quality, honest work done in your attic!
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